Onboarding Specialist Jobs in New York, NY at Mercury

Title: Onboarding Specialist

Company: Mercury

Location: New York, NY

Mercury is building the banking stack for startups*. This turns out to be a pretty wild endeavor, so we’re looking to bring someone smart onto our compliance team to help us out.

As an Onboarding Specialist, you’ll be focused on getting bank accounts open for startups from all over the world. These companies will range from the latest hot Silicon Valley tech startup cracking cheap space travel to a Peruvian farm growing sustainable coffee, so you’ll be exposed to a pretty wide range of characters and ideas.

You’ll make getting an account for a startup easier than buying groceries, and you’ll also sniff out and catch bad actors, balancing protection of our company with a great user experience.

Mercury is a financial technology company, not a bank. Banking services provided by Choice Financial Group and Evolve Bank & Trust®; Members FDIC.

Here are some things you’ll do on the job:

Review and enter business data for companies that have signed up for Mercury

Gain a deep understanding for the types of customers who are signing up and how we can adjust the product and user experience to match their needs

Talk directly with founders about signup questions and incorrect application data

Analyze data, documents, and online presence to form a holistic picture of applicants and figure out how we can develop systems to qualify companies automatically

Develop an unfailing eye for potential fraud and risky users and come up with sensible ways to productize it

Gain an encyclopedic knowledge of business and identification document types

Figure out how to improve product and processes to make onboarding unthinkably smooth

Investigate tools that could make your job easier

Write clear documentation on current processes and help train future teammates

Help with other compliance and customer tasks

You should:

Have experience reviewing business sign-ups or have confidence you can learn quickly

Write with clarity and purpose

Pay extremely close attention to detail

Work with efficiency and focus

Understand how to keep an organized, clean inbox

Love problem solving and making teams, product, and processes more efficient

Delight in providing an exceptional customer experience

Enjoy thinking about how to automate as much of your job as possible

Have a strong product sense

Keep track of what you’re working on even when you’re working on a hundred different things

Be curious about the US banking system

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About Mercury