FT Member Experience, Call Specialist (Work From Home) Jobs in Bakersfield, CA at Dry Farm Wines
Title: FT Member Experience, Call Specialist (Work From Home)
Company: Dry Farm Wines
Location: Bakersfield, CA
What’s a Customer Support Call Specialist? Glad you asked! It’s someone whose heart and soul are focused on ensuring customers have a Concierge-level experience with Dry Farm Wines. The company’s Member Service model revolves around a dedication to hospitality: personalized, elevated service from real people, empowered to help the customer at all costs to create a seamless experience. Dry Farm Wines sells a premium product and their customers deserve a premium and loving experience. As the voice of the Member Experience, your job is to make sure every customer feels understood, appreciated, and loved.
You’ll solve any issues that arise for customers.
You’ll always prioritize phone calls.
You’ll be first in the queue on calls and always be available to answer inbound calls.
You’ll manage customer inquiries via the phone.
You’ll ensure every customer feels heard by getting them a quick response to any questions they have.
You’ll listen to customers and let them know you care.
You will take your time with customers to ensure they don’t feel rushed.
You’ll keep the rest of the team informed about the general mood and feedback from customers.
You’ll constantly be asking yourself, ‘how can this be better for customers?’
You’ll make recommendations for ways to improve the customer experience, and you’ll implement many of them.
Requirements to Apply
You must have at least 2 years of experience in a customer facing position.
You’ve worked in or with wine in some capacity.
You have an unquenchable thirst for learning.